Coronavirus (COVID-19) Updates
We are living in unprecedented times and in light of the continued Coronavirus (COVID-19) threat, we have made adjustments to our operations in the interests of customer and staff safety:
- We have suspended FedEx delivery and Click & Collect until further notice, and will only be delivering to our local delivery areas at this time.
- Our Heathfield Road shop is closed to the general public as of 24th March 2020 until further notice, however we will still be running local deliveries at this time. Whilst the government have allowed pet stores to continue to open, we believe closing to the general public and running contact-free deliveries instead is the best way to protect our family and our customers from the virus.
- As of 17th April 2020, we have temporarily suspended online orders. To place your order, please text your order to the dedicated text line below. We will then call you within 24 hours (weekdays only) to confirm the delivery date and arrange card payments over the phone.
- All deliveries at this time will be contact-free - all deliveries will be left on your doorstep and our delivery driver will knock on your door. We are not accepting cash payments at this time.
Dedicated order text line
We have set up a dedicated text line for our customers to place their orders: 07947630658. We are no longer accepting online orders so this is the only way to place an order until further notice.. Please do not call this number as you may not be answered.
We will call you back within 24 hours (weekdays only) to confirm your order and take payment over the phone. Please do not be disheartened if we do not call you back straight away.
Other pet supplies
Southport Raw Feeding can get hold of a wide range of pet supplies that we don't usually keep in stock, such as cat food, cat litter, small animal and bird foods; however we can only get deliveries on these once a week. Please get in touch through our dedicated order line 07947630658 and we will get back to you as soon as possible.
As the situation develops, these arrangements are subject to change at any time. We recommend following our page on Facebook for the most up-to-date information.
We encourage all of our customers to follow government advice on social distancing, staying indoors where possible and self-isolating as necessary. For more information on the UK government, the NHS and the World Health Organisation's advice and information on COVID-19, please follow the links below:
Stay safe, stay at home and we can't wait to welcome you in store when our doors reopen.